Photo Lab for Android All the ideas and discussions
168 votes Vote

i just purchased this app and everytime i choose 'select photo from gallery' i choose one and it goes back to the screen and it never uploads. it doesnt even say error or anything. just a blank black screen. i have kindle fire so cant use the camera

abby , 04.04.2012, 02:20

The progress function does not work it stays at 0%

MXM, 25.04.2012, 20:47
Idea status: completed


Nataliya, 09.04.2012, 11:36
Dear Abby!

This could be a temporary server error. If it is still persists, please let us know by commenting here or by sending us a detailed information about the error at
laciya thompsom, 19.05.2012, 17:06
I am also having this problem. I am able to select a few pictures for collage and then all the sudden it starts back over. It is very irritating to have to start over again and again.
Kim, 07.07.2012, 14:52
Same thing.happening to me very frustrating
Renee, 13.07.2012, 02:28
I didn't have any issues with this app until recent update. Since this happened it sucks, says same thing everytime... Not connected to server. It is connected! Very fustrating use to be great app. Ready to remove
Maira, 14.07.2012, 02:29
I also have the same problem, if i would of known i wouldent of never updated. PlZ fix i luv this app.
christine, 14.07.2012, 10:53
I also cannot upload pictures since update,very frustrating as enjoyec appp before this please can you sort the problem. Thanks
Andrea, 14.07.2012, 16:06
I am also having a problem like this. It says something like an API issue and not connected or it will go to the screen were it's getting ready to upload the photo I'm doing and then go back to the prior screen without putting my photo together. I really hope this problem resolves soon. It also started this after a recent update. I don't wanna have to uninstall it, but, if this continues, I'll have to free up the space for an app that works. I used to love this app.
Kimberly , 26.07.2012, 04:07
I'm having the same problem and its starting to work my nerve and I want my money back
Constantine, 30.07.2012, 15:05
If this problem persists, please contact us at We'll try to work it out and if all fails you'll surely get your money back!
Brooke, 31.05.2016, 22:33
I need help since I'm not able to use this app and I paid for the ad free version.
Paula Cryderman, 20.12.2012, 10:28
Same problem app does not liad black screen. Tried un. And reinstalling to no avail.
Paula Cryderman, 20.12.2012, 10:30
App does not load, black screen. Tried un. and. re - installing and it still does not work
jodi, 26.12.2012, 18:52
Frustrating I just purchased the pro version and it won't load when I make a selection I have the Samsung galaxy 3. Help!
leti, 16.01.2013, 16:30
I can't put more than one pic. Please fix that is a good app.
Erin brown, 25.02.2013, 15:57
Me too
Rose Noland , 16.04.2013, 21:25
Url not found
Keesha, 12.07.2013, 19:46
Have had this problem all day even after purchasing Pro, it gets to 59% then stops and stays at that percent
Jennifer, 17.08.2013, 05:07
I'm having the same problem with ALL of the effects. It let's mechoose a picture then it only progresses to 58% and then blacks out and returns to the 'select photo from gallery' screen, no error message or anything.
It's EXTREMELY FRUSTRATING!!! And making me hate this app.

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